Customer Service Representative
About this role
A Customer Service Representative at MMT Consults in Lifecamp, Abuja (FCT) delivers exceptional customer experiences by attending to inquiries, processing orders, resolving complaints, and ensuring prompt, courteous, and efficient service. This role serves as the primary point of contact for customers, helping to maintain high service standards and promote customer loyalty.
Responsibilities
- Welcome customers warmly and create a positive first impression.
- Receive, process, and confirm customer orders accurately, in person, by phone, or online.
- Respond promptly and professionally to customer inquiries, requests, and complaints.
- Provide accurate information about the menu, promotions, pricing, and company services.
- Resolve customer issues efficiently or escalate complex matters to the appropriate supervisor.
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