Customer Service Representative
About this role
About the Role Join Logan Health's Patient Accounting team as a Customer Service Representative focused on billing, payments, and account information. You will be the key point of contact for patients and customers, resolving inquiries and ensuring accurate claim resolutions to support quality, compassionate care. What You'll Do
- Respond to patient inquiries about billing, accounts, and payment options professionally and promptly
- Help patients understand billing statements, EOBs, and insurance claims
- Post payments and adjustments accurately, ensuring alignment with statements and insurance rules
- Work with team members to resolve billing issues and escalate as needed
- Keep patient records accurate and update account information regularly
- Log customer interactions clearly in the billing system
- Act as a liaison between patients, providers, and payers to resolve account issues
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