Customer Service Representative
About this role
About the Role Johnson Controls is hiring a Customer Service Representative in Aurora, Colorado. This onsite position supports field operations by serving as the first point of contact for customers and helping resolve inquiries to keep operations running smoothly. What You'll Do
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information, troubleshoot issues, and escalate complex cases to appropriate teams when needed.
- Document interactions in the CRM, maintain accurate records, and collaborate with cross-functional teams to resolve customer needs. What We're Looking For
- Excellent communication and problem-solving abilities, with a customer-focused mindset.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
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