Customer Service Representative
About this role
About the Role Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role supports customer service operations by handling inquiries, order entry, and basic order processing. What You'll Do
- Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
- Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influence Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
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