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Customer Service Representative
Evonik
onsite
Ho Chi Minh City Posted Jul 18, 2026
About this role
RESPONSIBILITIES
- Oversee and manage end-to-end supply chain operations, including order fulfillment, logistics coordination, inventory management, transportation costs, and accounts receivable follow-up.
- Collaborate closely with Business Lines (BLs) and cross-functional teams (Sales, Finance, Regulatory, and Operations) to ensure alignment and optimize the overall order-to-cash process.
- Coordinate with the regional Customer Service team on exception handling, root cause analysis, and continuous improvement initiatives; ensure timely and accurate reporting.
- Develop, maintain, and continuously improve standard operating procedures (SOPs) and workflows to ensure operational consistency, compliance, and efficiency.
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