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Customer Service Representative
erpSoftapp
onsiteNGN 150,000 - 200,000 / month
Yaba, Lagos Posted Aug 7, 2026
About this role
Job Title: Customer Service Representative Location: Yaba, Lagos Employment Type: Full-time
Key Accountabilities / Duties
- To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
- Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
- Ensure key stakeholders understand, support and buy into the vision.
- You will advise/recommend action to the Executive Team to enhance our service and our customer offer
- You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
- You will ensure continuous improvement is sought and any changes are driven using customer feedback.
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