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Customer Service Representative
Compovine Technologies
onsite
Lagos Posted Jul 13, 2026
About this role
Customer Service Representative
Job Type Full Time Qualification BA/BSc/HND Experience 3 - 10 years Location Lagos Job Field Customer Care, Success and Service
Responsibilities
- Communication Management: Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat platforms.
- Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints regarding billing, accounts, or product malfunctions.
- Order Processing: Assist clients with account creation, order placement, payments, refunds, and return authorizations.
- Data Maintenance: Document detailed logs of all customer interactions, transactions, and feedback within the company CRM system.
- Internal Escalation: Coordinate with specialized internal departments like tech support or payments to escalate complex issues.
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