Customer Service Representative
About this role
About the Role The role is to service customers via inbound and outbound calls, presenting and closing products and services, handling patient enrollment and repeat order opportunities, and documenting interactions in Brightree. You will respond to customer inquiries when applicable and ensure records are accurately maintained following Corporate Compliance Guidelines.
What You'll Do
- Process leads from external departments to complete follow-up and product offerings
- Place outbound telephone calls in response to customer inquiries or approved marketing leads
- Research and resolve problems, communicating the outcome to the customer as appropriate
- Complete and/or update all pertinent records in Brightree according to Corporate Compliance Guidelines
- Exceed quality and quantity performance standards and maintain high ethical and professional standards
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