Customer Service Representative
About this role
Customer Service Representative - Express Scripts - Remote
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
RESPONSIBILITIES
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services(PBS) benefits, mail-order pharmacies, or Medicare.
- Take calls back-to-back while toggling through several applications on multiple screens.
- Attend 100% of trainings and the first 90 days of employment.
- Update conversion requests and provide shipment status to members
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