Customer Service Representative
About this role
About the Role The Customer Service Representative supports customers by answering inquiries, expediting critical orders, communicating dispositions, and researching and resolving issues related to orders. This role focuses on effective order management and delivering reliable support to ensure customer satisfaction. What You'll Do
- Respond to customer inquiries
- Expedite critical orders and communicate dispositions
- Research and resolve issues related to orders
- Research orders
- May provide quote preparation, and perform order tracking, backlog processing, invoicing, returns, discrepancy resolution, and handling customer credit problems
- Provide other related order-support activities as needed What We're Looking For
- Customer service or order management experience
- Ability to handle quotes, order tracking, backlog processing, invoicing, and returns
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