Customer Service Representative
About this role
About the Role Join a fast-paced telephony-based Customer Service role within the Life and Pensions Centre of Excellence in Edinburgh. You will be the first point of contact for inbound customer inquiries and will support the transformation and growth of the Customer Service function within BTS. What You'll Do
- Handle inbound customer inquiries via telephony in a fast-paced contact centre.
- Serve as the first point of contact for customers and/or advisers, resolving issues or routing to appropriate teams.
- Support the transformation and future growth of the business within the Customer Service function. What We're Looking For
- Highly motivated Customer Service Representatives to join the BTS team. Nice to Have Compensation & Benefits
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