Customer Service Representative
About this role
Customer Service Representative
Key Responsibilities
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Client Communication & Scheduling
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Answer incoming calls, emails, and client inquiries promptly with professionalism, warmth, and compassion.
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Schedule appointments based on client needs and veterinarian availability.
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Utilize technology to send appointment reminders, confirmations, and follow-up communications to keep clients informed and support continuity of care.
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Conduct outbound calls to re-engage inactive clients and encourage appointment scheduling.
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Client Relations & Customer Service
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Greet clients and patients warmly, ensuring a positive experience from check-in through checkout.
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Use active listening skills to gather essential patient and medical information and appropriately triage client concerns.
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