Customer Service Representative
About this role
Job Description
We are looking for a personable and skilled Client Service Representative (CSR) to join our team. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.
Primary Responsibilities
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Telephone Communication
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Answers incoming telephone calls by the third ring, using proper telephone etiquette.
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Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.
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Client Relations
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