Customer Service Representative
About this role
Job title: Customer Service Representative
About the job
As an integral member of our team, you will play a pivotal role in supporting customers throughout their service journey. You will have the opportunity to be the customer’s primary point of contact during the service process. You provide clear updates, coordinate internal progress checks, and ensure expectations are aligned from start to finish, contributing to the overall success and growth of our organization.
Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.
As a part of the team, you will:
- Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers (AMDC and global DCs) to ensure readiness.
- Serve as the customer communication point throughout order and service fulfillment.
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