Customer Service Representative

A customer service role in Lagos focused on responding to inquiries via phone, email, chat, and social media, resolving complaints with timely and effective solutions, and maintaining accurate records of interactions and transactions. The role involves providing accurate information about products, services, and company policies, escalating unresolved issues to the appropriate department, following up to ensure satisfactory resolution, processing customer requests and service-related transactions, meeting performance targets, and building positive relationships through excellent service delivery while adhering to company policies and confidentiality requirements.