Customer Service Officer
About this role
Job title: Customer Service Officer
About the Role
Velvot is seeking a proactive and customer-focused Customer Service Officer to manage client interactions, provide exceptional support, and ensure customer satisfaction. The ideal candidate will have strong relationship management skills and the ability to effectively support customers using technology-based products and services.
Key Responsibilities
- Respond to customer inquiries and provide timely resolutions
- Build and maintain strong customer relationships
- Handle customer complaints and escalate issues when necessary
- Support customer onboarding and account management processes
- Maintain accurate customer records and interactions within CRM systems
- Assist with subscription and account management activities
- Provide product and service information to customers
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