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CUSTOMER SERVICE MANAGER
Recruten (assumed from email domain; no explicit company name provided in text)
Full-timeNGN 10,000,000 - 12,000,000 / year
Lagos, Nigeria Full-time
About this role
Job title: CUSTOMER SERVICE MANAGER
We’re looking for a Customer Service Manager to lead our customer service operations in Lagos within the banking/financial services sector.
Responsibilities
- Lead customer service operations and ensure exceptional service delivery across all customer touchpoints.
- Oversee client onboarding and ensure compliance with KYC and regulatory requirements.
- Build and maintain strong relationships with retail, corporate, and institutional clients.
- Manage customer enquiries, complaints, and service escalations professionally.
- Collaborate with internal teams to deliver seamless customer experiences.
- Monitor customer satisfaction and implement continuous service improvement initiatives.
Requirements
- Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline.
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