Customer Service
About this role
About the Role
Join Geartrade as a Customer Service representative in Salt Lake City to support customers and maintain high-quality service. The role focuses on email responses, transaction processing, and issue resolution to help customers access affordable outdoor gear. What You'll Do
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Respond to customer emails in a timely and professional manner
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Process transactions and manage order-related tasks
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Resolve customer issues with a focus on de-escalation and accuracy What We're Looking For
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High school diploma or equivalent
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Customer service or retail experience preferred
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Strong written communication, de-escalation, multitasking, problem-solving, and attention to detail
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