Customer Service Head
About this role
Customer Service Head
The Customer Service Head is the face of Supply Chain and Procurement to our customers, General Manager and the Executive Team, our 3PLs, and other internal/external stakeholders. The CSM is part of the Market Executive Team, playing a key leadership role in bringing topline, bottom line, cash and organizational ambition of Diageo to life. The most important role of the CSH is to make market the #1 supplier in the Advantage Survey within the TBA peer group, and within the top 3 within FMCG. This will come through taking customer collaboration to the next level, delighting our customers through operational excellence (every case, every day, everywhere) and driving value through effective partnership with customers resulting in strong joint business plans and joint value creation.
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