Customer Service Executive / Realtor
About this role
Customer Service Executive / Realtor
AWARI Homes is seeking a friendly, proactive Customer Service Executive / Realtor to manage guest and client interactions across all communication channels, acting as the first point of contact for inquiries, bookings, complaints, and support.
Responsibilities
- Respond promptly to guest/client inquiries via phone, email, WhatsApp, and online platforms
- Assist guests with bookings, check-ins, check-outs, and stay-related requests
- Handle complaints and resolve issues professionally
- Manage reservations and update booking systems accurately
- Coordinate with operations, housekeeping, and maintenance teams to fulfill requests
- Provide clear information on pricing, availability, policies, and services
- Maintain positive relationships with guests, tenants, and property owners
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