Customer Service Executive
About this role
About the Role The Customer Service Executive handles inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. This role supports the sales team and external customers by ensuring timely order processing and issue resolution. What You'll Do
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
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