Customer Service & Dispute Resolution Manager
About this role
Job title: Customer Service & Dispute Resolution Manager
We’re seeking an experienced professional to lead customer support operations, establish and improve dispute resolution processes, manage escalations, and scale a high-performing customer service team in a remote capacity.
Responsibilities
- Lead customer support operations
- Build dispute resolution processes
- Manage escalations
- Scale and develop a high-performing customer service team
Requirements
- 6–8 years of experience in customer service, operations, or dispute resolution
- Experience building and scaling customer support functions
- Knowledge of helpdesk, CRM, and ticketing systems
- Strong leadership and decision-making skills
- Fintech, e-commerce, logistics, or chargeback experience is a plus
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.