Customer Service & Dispatch Virtual Assistant
About this role
Customer Service & Dispatch Virtual Assistant
Role Overview We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.
Key Responsibilities
- Customer Support (KPI Target): Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.
- Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.
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