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Customer Service Associate

The Travelers Company
hybridUSD 37,400 - 61,600 / year
VA - Richmond; WA - Spokane Valley Posted Aug 4, 2026

About this role

Customer Service Associate

What Is the Opportunity? Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

What Will You Do?

  • Successfully complete applicable new hire training.

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