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Customer Service and Operations Officer - Freight Forwarding
DP World
onsite
Lagos Posted Aug 19, 2026
About this role
Job Title: Customer Service and Operations Officer - Freight Forwarding
Location: Lagos
Job Function
- Contribute to effective service delivery through the handling, monitoring, and control of shipments from start to finish within required specifications and in accordance with agreed policies/procedures and local legislation.
Key Performance Areas
Operations:
- Carry out the opening of shipment files, including allocating a shipment file number, establishing and obtaining landside and transport rates, 3rd party Service provider costs, and quality assurance that the rates on the shipping line invoice are in accordance with buying rates.
- Receive shipment pre-alert documents and Quality Control (QC) for completeness, correctness, validity and any other relevant parameters
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