Customer Relations Agent
About this role
Customer Relations Agent
Overview
LeadHerLogic is hiring a Customer Relations Agent to be the calm, friendly voice customers reach on the phone and by email. This is a full-time remote role with a US Eastern Time alignment and a start date of October 13.
Responsibilities
- Handling inbound & outbound calls and email support
- Resolving online and in-store purchase issues
- Documenting every interaction accurately in Zendesk
- Collaborating cross-departmentally on service challenges
- Flagging recurring issues to management
- Attending weekly team meetings
Qualifications
- Excellent verbal and written communication skills
- Patient, empathetic, and calm under pressure
- Tech-savvy across multiple systems and tools
- Zendesk, OMS, or WMOS experience a plus
Notes:
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