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Customer Identity Engineer
American Express Global Business Travel
onsite
Bangalore, India Posted Aug 5, 2026
About this role
Job title: Customer Identity Engineer
Responsibilities
- Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
- Operational management of Support tickets
- Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction.
- Work as part of our extended support team, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Requirements
- 8 Years of experience in OKTA Identity Cloud platforms.
- 3+ years of experience in Customer Support and technical support.
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