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CS
Customer Experience Representative
Corona Schools
Full-time
Lagos, Nigeria Full-time Posted Aug 21, 2026
About this role
Section: About the Role
- Corona Schools is seeking a proactive, customer-focused Customer Experience Representative to support student enrolment, parent engagement, and overall customer satisfaction within the school community.
Section: Key Responsibilities
- Serve as the first point of contact for prospective families
- Manage enquiries and follow up with prospective parents via calls, emails, and other channels
- Coordinate and conduct school tours for prospective parents
- Support the school's admissions process, including application review and processing
- Drive enrolment conversion by meeting and exceeding set targets
- Apply a consultative approach to understand family needs
- Manage leads from initial enquiry to enrolment using CRM tools (HubSpot, Sales Cloud)
- Track and report on key performance metrics (calls, conversions, pipeline growth)
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