Customer Experience Representative
About this role
Job title: Customer Experience Representative
Description
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Corona Schools is hiring a customer-focused professional to support admissions, parent engagement and student enrolment.
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Details
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Location: Lagos | On-site
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Employment type: Full-time
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Experience: 3–8 years’ experience
Responsibilities
You’ll handle:
- Parent enquiries & follow-ups
- School tours & admissions support
- Lead-to-enrolment conversion
- CRM management
- Customer objections & solutions
- Performance tracking
- Customer engagement initiatives
Requirements
- Bachelor’s degree in Marketing, Business Admin or related field
- Customer service, sales or admissions experience
- Strong communication skills
- CRM & Microsoft Office proficiency
- Comfortable working with targets and data
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