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Customer Experience Officer
ABIS Group
onsite
Abuja Posted Jul 31, 2026
About this role
Customer Experience Officer Location: Abuja Job type: Full-time
Job Summary
- The Customer Experience Officer is responsible for managing customer relationships, coordinating order fulfillment, ensuring exceptional service delivery, resolving customer concerns, and supporting customer retention initiatives.
- The role serves as the primary interface between the Company and its customers, ensuring a seamless customer journey from order placement through product delivery while maintaining the highest standards of professionalism, responsiveness, and customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for customers, distributors, retailers, institutional buyers, and other stakeholders.
- Manage customer inquiries, orders, requests, and service issues in a timely and professional manner.
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