Customer Experience Manager APAC
About this role
Job title: Customer Experience Manager APAC
The Customer Experience Manager APAC oversees the end-to-end Order-to-Cash process for the BU Catalysts division, serving as the main point of contact for Sales and customers. The role ensures orders are managed accurately and on time, while leading a regional team and driving continuous process improvements.
Responsibilities
- Order-to-Cash Management: Own the full O2C process, ensuring order accuracy, proper backlog management, and timely delivery
- Customer & Sales Support: Act as the single point of contact for customers and Sales, handling escalations and ensuring timely resolution
- Cross-functional Collaboration: Coordinate with global and regional stakeholders to support business and financial targets (OTIF, Revenue Projection)
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