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CUSTOMER EXPERIENCE (CX) OPTIMIZATION SPECIALIST
FairMoney
Full-time
Lagos (Hybrid) Full-time Posted Jul 22, 2026
About this role
CUSTOMER EXPERIENCE (CX) OPTIMIZATION SPECIALIST
Overview
CUSTOMER EXPERIENCE (CX) OPTIMIZATION SPECIALIST role at FairMoney in Lagos (Hybrid).
Responsibilities
- Not explicitly listed in the posting.
Requirements
- Bachelor’s Degree in a relevant field.
- Minimum of 3 years’ experience in Customer Experience Operations, Contact Centre, Business Operations, Business Intelligence, or Process Improvement.
- Strong SQL and BigQuery experience.
- Strong Tableau dashboard development experience.
- Hands-on experience with Freshdesk, Freshchat, Freshcaller, or other Freshworks products.
- Strong stakeholder management and project coordination skills.
- Experience working with Product and Engineering teams.
- Experience in a Customer Experience or Contact Centre environment is an added advantage.
Benefits
- Not specified in the posting
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