Customer Experience Associate I
About this role
Job title: Customer Experience Associate I
About the Role
Conduent is hiring for an entry-level Customer Experience Associate I in Guatemala City. The role focuses on handling routine call center activities and providing information on company products and services, following standard scripts, and escalating issues as needed.
What You'll Do
- Assess calls to determine whether to provide immediate service, transfer the call, or follow up for resolution.
- Identify customer needs by referencing case notes and treating each case individually.
- Perform routine call center activities related to business products and services.
- Use standard scripts and established guidelines under supervision to meet SLAs.
- Provide customers with specialized information and explain company policies.
- Communicate in a warm and empathetic manner.
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