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Customer Care Specialist I
Avid
hybrid
Manila Posted Aug 12, 2026
About this role
Customer Care Specialist I
RESPONSIBILITIES AND DUTIES
- Provide support on activation, registration, licensing administration services to Avid end users and administrators using a wide variety of complex licensing and product management tools across all Avid product lines
- Document customer cases thoroughly and accurately in Avid’s case management system
- Responsible for triaging customer calls from key accounts, Tier 1 and 2 end users; creating cases and re-routing them to appropriate queues
- Troubleshoot basic technical support issues caused by licensing and activation
- Set up and execute remote troubleshooting sessions when required using remote desktop applications
- Resolve customer issues efficiently and in accordance with established standards defined by customer eligibility
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