Customer Care Specialist
About this role
The Customer Care Specialist is responsible for supporting dealers and customers in North America, providing information and assistance regarding parts orders, returns, and general inquiries. This role promotes the company in a positive manner, ensuring high-quality service and customer satisfaction. The position requires proactive communication, problem-solving, and collaboration with internal teams and external partners. Your Impact Respond to incoming calls, emails, and Salesforce Cases from dealers and customers, providing accurate information or directing inquiries to the appropriate personnel. Place outbound calls to follow up on dealer inquiries and back-ordered parts. Research and resolve issues related to orders, shipments, and returns, including complex cases. Process monthly and annual returns according to company procedures.
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