Customer Care Representative III
About this role
Job Summary
This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement related questions. Strong communication between customers, physicians, healthcare and insurance providers are critical functions of this position.
Job Title: Customer Care Specialist
Department: Customer Care
FLSA Status: Non-Exempt
Position Overview:
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