Customer Care Manager
About this role
Overview
The Customer Care Manager oversees the day-to-day operations of five regional distribution centers for the Nelson Stud Welding, Engineered Fastening business. This is an onsite leadership role focused on customer service, warehouse operations, inventory management, logistics, and team leadership.
Primary Responsibilities Customer Service Ensure high levels of customer satisfaction. Respond quickly to customer requests and issues. Prepare customer quotations. Expedite customer and inventory orders. Process returns, credits, and customer complaints. Distribution & Operations Manage operations across five regional distribution centers. Negotiate freight rates. Oversee inventory planning and replenishment. Manage regional rental equipment fleet. Coordinate purchasing with outside vendors. Supervise warehouse operations. Administer daily inventory cycle counts. Leadership
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