All jobs
T
Customer Care Manager I - Retail
Toast
hybridUSD 69,000 - 110,000 / year
Omaha, Nebraska, United States
About this role
Job title: Customer Care Manager I - Retail
About this role (Responsibilities)
- Educate, manage, train, coach and mentor a team of 10-12 Retail Care agents
- Regularly evaluate employee performance and ensure accountability while monitoring customer outcomes and agent key performance indicators such as productivity, resolution times, and CSATs
- Provide coaching and feedback to all agents through 1:1 sessions to improve the effectiveness of our support model
- Drive process improvement and innovation through communication and problem-solving
- Analyze data, conduct reviews, and implement project management to optimize customer care experience
- Train and develop members of the team on process, technical troubleshooting, and new product knowledge, monitor and audit workflow efficiency to identify trends and process improvement opportunities
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
Clean up your CV
AI rewrites and formats your CV so it reads well and gets past screeners.
See how you score
Get your match percentage for this exact role before you spend time applying.
Apply professionally
Send a polished application in one click — no retyping the same details.
Track it easily
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.