Customer Care
About this role
Customer Care
We're looking for a Customer Care professional to handle inquiries and support customers across multiple channels while maintaining accurate records and meeting service targets in a hybrid role based in Illupeju, Lagos.
- Respond to customer inquiries via phone, email, chat, and social media professionally.
- Maintain accurate records of customer interactions and transactions.
- Escalate unresolved issues to the appropriate department when necessary.
- Follow up with customers to ensure satisfactory resolution of concerns.
- Process customer requests, account updates, and service-related transactions.
- Meet customer service performance targets, including quality, productivity, and satisfaction metrics.
- Adhere to company policies, confidentiality requirements, and customer service standards.
Requirements
- Bachelor’s Degree or HND qualification.
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