Customer Care Agent
About this role
About the Role BRINKS is seeking a full-time Customer Care Agent to join our team in Saint-Denis, Île-de-France, France. You will be responsible for delivering exceptional service to BRINKS clients and supporting day-to-day customer interactions to help maintain secure and reliable solutions.
What You'll Do
- Provide frontline customer support via phone, email, and chat to address inquiries and resolve issues in a timely and professional manner.
- Document interactions in the CRM, track case statuses, and ensure accurate information is maintained.
- Collaborate with internal teams to escalate and resolve complex issues and deliver a high level of customer satisfaction.
- Monitor service metrics and contribute to process improvements to enhance the customer experience.
- Follow company policies and security procedures to protect client information.
What We're Looking For
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