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Customer Advisor
CarMax
onsiteUSD 21 / hour
Oklahoma City, Oklahoma
About this role
Customer Advisor
7248 - Oklahoma City - 1121 E Memorial Rd, Oklahoma City, Oklahoma, 73131
Role Responsibilities
- Deliver outstanding customer service by greeting all service customers warmly and professionally.
- Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
- Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
- Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
- Handle service payments and cash management with precision and integrity.
- Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
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