Custom Software Engineer
About this role
About the Role Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. In this role, you will provide Level 1 application support for Parts and Dealer-facing applications, monitor incidents, triage issues, and resolve them using SOPs to drive operational excellence. What You'll Do
- Provide Level 1 application support for Parts and Dealer-facing applications by monitoring, triaging, and resolving incidents using established Standard Operating Procedures (SOPs).
- Analyze incoming tickets, identify issue categories, and perform initial troubleshooting following documented support processes and knowledge base articles.
- Maintain accurate ticket updates, resolution notes, and knowledge articles to support continuous improvement and operational excellence.
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