Consumer Relations Specialist
About this role
About the Role Join P&G as a Consumer Relations Specialist in San José, Costa Rica. You will deliver exceptional service through phone, email, and chat, resolve inquiries with detailed product information, and support loyalty initiatives. This role emphasizes empathy, problem solving, and collaboration to ensure a positive consumer experience across multiple channels. What You'll Do
- Provide exceptional customer service via phone, email, and chat
- Address inquiries with detailed product information and resolve issues following established protocols
- Serve as an expert on specific product segments, guiding troubleshooting and warranty claims
- Assess consumer needs to provide tailored product recommendations and build relationships
- Maintain accurate records of interactions and contribute to the knowledge base
- Collaborate with teams to handle escalations and ensure timely responses
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.