Consumer Advisor
About this role
About the Role The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services. This role includes handling inquiries, maintaining data quality, and collaborating with the consumer care team. The position follows a Monday–Friday schedule (9:30 am–6:00 pm CST), with Wednesdays on site in Minneapolis. What You'll Do
- Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.
- Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to end-users.
- Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures.
- Responsible for data quality, including self-audit of work.
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