Concierge
About this role
Job Description
We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Concierge.
The Concierge department is the guest experience hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service-oriented responses to any requests, always taking the initiative to go above and beyond. Our goal is to provide guests with a personalized experience curated just for them to ensure a unique and unforgettable experience. We are committed to problem solving, ownership, guest satisfaction and teamwork and live to our mission of turning Moments into memories for our guests.
Responsibilities
- Consistently offer professional, friendly and engaging service.
- Handle Guest concerns and react quickly, logging and notifying proper areas/departments.
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