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Concierge Agent / Royal Service Agent
Fairmont Chateau Lake Louise
onsiteCAD 20 - 23 / hour
Banff National Park, Alberta, Canada
About this role
Concierge Agent Royal Service Agent
Starting Rate: 20.33-22.72 Start Date: August 2026
Concierge Agent
- Offer professional, consistent, friendly, and engaging service
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
- Providing accurate information about activities and dining in the hotel and surrounding area
- Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities
- Serve as a liaison for guests by providing information relating to all aspects of the hotel
Royal Service Agent
- Process all external and internal calls by redirecting calls or directly assisting the caller
- Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
- Maintain accurate records of guest calls to maintain data integrity
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