Collections Representative
About this role
Collections Representative
The Collections Representative is responsible for answering inbound calls and screening patients for financial clearance, collecting outstanding balances, reducing bad debt and arranging payment plans. This position assists in notifying patients who have previous balances of their financial responsibility and helping them understand their payment options. Other duties include performing financial collection functions, (e.g., account analysis, extended payment arrangements). Maintains effective communication and professional interaction with patients and fellow co-workers. Conducts duties in accordance with industry standards and in compliance with department policy & procedure. Must be able to meet Central Business Office standards for established production and quality standards.
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