Collections Representative
About this role
Collections Representative
Are you a strong problem solver who enjoys helping customers and resolving complex issues? We're looking for a Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience.
This is not a high-volume call center collections position. Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time.
DUTIES AND RESPONSIBILITIES
- Utilize problem solving and critical thinking skills to determine root cause of aging invoices
- Leverage systems functionality and established processes to resolve aging invoices
- Work within established procedures and adheres to quality guidelines
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