Cloud Support Engineer (SRE Development)
About this role
The Role
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).
The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
Key Responsibilities
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Proactive Monitoring & Uptime Assurance
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Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
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Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
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Customer-Centric Incident Response
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