Clinical Retention Specialist (North Region)
About this role
Clinical Retention Specialist (North Region)
Job Summary
The Clinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.
Responsibilities
- Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
- Support product training and troubleshooting needs by meeting virtually with customers as needed
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